Job Description

Job Title: ITSM Support Engineer

Location:Bangalore

Experience: 3-5 Years

Employment Type: Contract Position

We are hiring on behalf of our client for an experienced ITSM Support Engineer to provide immediate post-go-live Hypercare support for a recent migration from SAP NetWeaver to S/4HANA Payroll. The ideal candidate will play a critical role in ensuring system stability, handling customer tickets, resolving technical and functional issues, and optimizing payroll operations during the Hypercare phase.

Key Responsibilities:

• Provide Hypercare support for post-go-live stabilization of the SAP S/4HANA Payroll system.

• Handle customer tickets, troubleshoot technical and functional issues, and ensure quick resolution.

• Collaborate with technical and functional teams to resolve integration issues and maintain system performance.

• Analyze system performance trends and recommend proactive improvements to avoid future disruptions.

• Effectively communicate with stakeholders regarding progress, risks, and resolution timelines.

Required Skills and Qualifications:

• Experience: 3-5 years in IT Service Management (ITSM), system support, or Hypercare support.

• Technical Expertise: Hands-on experience in SAP S/4HANA Payroll and ITSM support processes.

• Troubleshooting Skills: Ability to diagnose and resolve system integration and performance issues.

• Collaboration Skills: Ability to work with cross-functional teams to ensure seamless post-migration stabilization.

• Communication: Strong ability to articulate issues and resolutions effectively to stakeholders.

Why Join This Opportunity?

• Work in a fast-paced, technology-driven environment.

• Gain hands-on experience with SAP S/4HANA Payroll systems.

• Collaborate with a team of highly skilled IT professionals.

If you are ready to take on a critical ITSM support role, we encourage you to apply!

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