Job title: ITSM Support Engineer
Job type: Contract
Location: Bangalore, INDIA
Job published: 21-02-2025
Job ID: 36622

Job Description

Job Title: ITSM Support Engineer

Location:Bangalore

Experience: 3-5 Years

Employment Type: Contract Position

We are hiring on behalf of our client for an experienced ITSM Support Engineer to provide immediate post-go-live Hypercare support for a recent migration from SAP NetWeaver to S/4HANA Payroll. The ideal candidate will play a critical role in ensuring system stability, handling customer tickets, resolving technical and functional issues, and optimizing payroll operations during the Hypercare phase.

Key Responsibilities:

  • Provide Hypercare support for post-go-live stabilization of the SAP S/4HANA Payroll system.

  • Handle customer tickets, troubleshoot technical and functional issues, and ensure quick resolution.

  • Collaborate with technical and functional teams to resolve integration issues and maintain system performance.

  • Analyze system performance trends and recommend proactive improvements to avoid future disruptions.

  • Effectively communicate with stakeholders regarding progress, risks, and resolution timelines.

Required Skills and Qualifications:

  • Experience: 3-5 years in IT Service Management (ITSM), system support, or Hypercare support.

  • Technical Expertise: Hands-on experience in SAP S/4HANA Payroll and ITSM support processes.

  • Troubleshooting Skills: Ability to diagnose and resolve system integration and performance issues.

  • Collaboration Skills: Ability to work with cross-functional teams to ensure seamless post-migration stabilization.

  • Communication: Strong ability to articulate issues and resolutions effectively to stakeholders.

Why Join This Opportunity?

  • Work in a fast-paced, technology-driven environment.

  • Gain hands-on experience with SAP S/4HANA Payroll systems.

  • Collaborate with a team of highly skilled IT professionals.

If you are ready to take on a critical ITSM support role, we encourage you to apply!

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