Job title: AWS Cloud Operations Engineer
Job type: Contract
Location: Bangalore, INDIA
Job published: 21-02-2025
Job ID: 36555

Job Description

Location: Bangalore/Hyderabad (Flexible)
Employment Type: Full-Time
Salary: Up to 120K/month
Shifts: Regular/Overlapping UK

Are you passionate about providing top-notch technical support and ensuring a seamless customer experience? We are hiring on behalf of our client for an AWS Cloud Operations Engineer to join a dynamic IT support team. If you have a strong understanding of troubleshooting hardware, software, and network issues, this role is perfect for you!

Key Responsibilities:

  • Adhere to quality standards (Voice & Accent, Technical Monitoring) and comply with regulatory and company policies.

  • Deliver a positive customer experience through First Call Resolution (FCR) and by minimizing Average Handling Time (AHT), rejected resolutions, and reopen cases.

  • Maintain high login efficiency (availability) to support customer needs effectively.

  • Provide Level 1 remote desktop support via phone, email, or chat to diagnose and resolve hardware, software, and network issues within agreed SLA timelines.

  • Update worklogs, follow escalation protocols, and route complex issues to Level 2 and Level 3 IT support teams as needed.

  • Engage in value-added activities such as knowledge base updates and continuous self-development.

Required Skills & Qualifications:

  • Primary Skill: AWS Cloud Operations

  • Secondary Skillsets: Terraform & Kubernetes

  • Prior experience in technical support/helpdesk/remote desktop support preferred.

  • Strong troubleshooting skills for Windows, macOS, and basic network issues.

  • Excellent communication skills with a customer-focused approach.

  • Ability to work in a fast-paced environment and meet SLAs.

  • Knowledge of ITIL processes is a plus.

AWS Infrastructure Responsibilities:

  • Onboarding & Integration:

    • Facilitate the seamless onboarding of new business units onto the cloud platform, ensuring alignment with organizational security and operational standards.

    • Should be familiar with AWS, Terraform, Helm, or similar technologies.

    • Work with experienced cross-functional engineers to understand the requirements and build cloud infrastructure with scalability in mind.

    • Understand and maintain the multi-account landing zone on AWS IAM Identity Center and AWS Control Tower.

    • Experience with infrastructure-as-code (IaC) tools, specifically Terraform.

    • Experience with EKS would be helpful as some of our observability and vulnerability scanners run on Kubernetes. The rest run on EC2.

  • Observability Support:

    • Enhance and support observability capabilities by integrating metrics, logs, traces, and synthetic testing tools to provide comprehensive insights for engineering teams.

    • Should be familiar with Grafana Enterprise, DataDog, or similar observability tools.

  • Vulnerability Scanning:

    • Conduct and manage regular vulnerability assessments to identify, report, and assist in the remediation of security risks within new business unit environments.

    • Should be familiar with Tenable, BurpSuite, Anchore, or other vulnerability scanners.

Why Join Us?

  • Work in a collaborative and growth-oriented environment.

  • Opportunity to enhance your technical skills with hands-on experience.

  • Competitive salary and benefits package.

If you are ready to take your IT support career to the next level, apply today!